We never realize just how much we depend on email until it goes down. Poof! Just like that it goes bye, bye taking your website with it.
Well fellow EMC Web Hosting, EMC Telecom, Myriadnetworks clients… how do we like them now? Yes, us resellers are angry. But only because we care dearly about our clients. We are successful when they are successful. Server and email issues are frustrating to everyone involved. Explanations begin to seem like excuses after a few hours.
Since our own good name rides on the hosting services provided by EMC Telecom, we NEED EMC to have 99.999% uptime! But I can’t bash them. The last two years have been good. I have not personally experienced any outages. If I’m not thinking about EMC then it means they are doing their job and everything is nifty in server land. Oh… but sadly not today. All of my client sites and email is down (myself included). EMC is down too.
Here is an update posted by Michael Tyler, Director of the Datacenter at EMC:
This is Michael Tyler from EMC Telecom /Myriadnetworks.
We are experiencing a major network outage at our datacenter. This happened approx. about 2pm MST AZ time today. We are working on restoring connectivity at this time. We are doing what we can to get everyone back online, and at this point we have no ETA on when our network will be back online.
This is affecting all VPS, dedicated, and shared customers, and also has all of our methods of support out as well, including our phone and ticket system.
This is not due to anyone not paying there bill with us, so if you had an issue prior to this, it is not related.
All user data is still intact and will be running as it was prior to the outage.
Once we have more viable info on the situation, we will update you on here. Or you will actually see your servers back on once we get things back up and running.
We are not going anywhere nor are we going out of business. This is just a major outage related to our connectivity.
I am also asking that you refrain from calling Erik Zeiner on his cell phone as he is not taking any more calls by that method. As we currently don’t have a support system in place, I will update you as I can here.
I will keep you guys posted as I get more info.
Michael Tyler
Director of Datacenter Operations
Myriadnetworks /EMC Telecom
Posted by jeanalan 
